Everything You Need to Own Your Exceptions
From real-time monitoring to SLA-driven workflows — Q-Root gives your entire team the tools to find, fix, and prevent issues faster.
Solution Workspaces
Every system, process, or application you monitor gets its own centralised workspace. Dashboard, modules, exceptions, errors, SLA policies, teams, documentation, and integration settings — all in one place.
- Tabbed workspace with everything in context
- Per-solution dashboards with real-time stats
- Hierarchical modules for exception type organization
Exception & Error Monitoring
Real-time visibility into what's broken and why. Filterable data tables, detailed modals, inline comments, and status tracking — all scoped to the solution that matters.
- DataTables with server-side processing and filters
- Detailed view modal with full exception context
- Inline commenting for team collaboration
- Navigation between exceptions honouring active filters
Standardised Capture
Developers integrate in minutes using SQL stored procedures, a REST API with per-solution tokens, or downloadable scripts in PowerShell, Python, and C#. Every capture follows a standardised format for consistent root cause analysis.
- SQL stored procedures for direct DB writes
- Sanctum-secured REST API with per-solution tokens
- Downloadable PowerShell, Python & C# scripts
- In-app guided capture forms
- Standardised format across all integration methods
Assignment & Status Workflows
Auto-assign exceptions to teams based on the module hierarchy. Self-assign, reassign, and unassign. Customizable status workflows with drag-and-drop reordering and full audit history.
- Auto-assignment via Solution → Module → Team linkage
- Customizable statuses: New → In Progress → Resolved + custom
- Drag-and-drop status reordering
- Full status transition audit trail
SLA Management
Define response time policies per exception type. Multi-level escalation chains ensure the right people are alerted at the right time. Office hours awareness means SLA clocks pause outside business hours.
- Per-exception-type SLA policies
- Multi-level escalation chains with team routing
- Office hours awareness — SLA clocks respect business hours
- Breach alerts via email and in-app notifications
- SLA dashboard with at-risk and breached visibility
And Much More
Team Management
Create teams, assign leads, link to solutions and SLA policies. Full control over who sees what.
In-App & Email Notifications
Assignment alerts, SLA breach warnings, status change notices. Stay informed without watching dashboards.
Rich Documentation
Block-based Editor.js documentation per solution. Hierarchical pages, checklists, code blocks, tables — your runbook, right where you need it.
REST API
Sanctum-secured API with per-solution tokens and ability scoping. Integrate exception and error capture from any language or platform.
Role-Based Access Control
Five system roles with customer-scoped permissions. Per-solution team visibility ensures people only see what they need to.
Customer Database
Your data stays on your infrastructure. Download schema scripts, connect securely, and let Q-Root handle the rest. Daily health checks ensure everything stays in sync.
Compare Plans
See which features are available on each plan.
| Feature | Basic | Professional |
|---|---|---|
| Exception Monitoring | ||
| Error Monitoring | ||
| Basic Dashboards | ||
| Email Notifications | ||
| Up to 3 Users | ||
| Advanced Dashboards | ||
| In-App Notifications | ||
| SLA Management & Breach Alerts | ||
| Team Management | ||
| Assignment Workflows | ||
| Custom Status Workflows | ||
| Activity Log | ||
| Unlimited Users | ||
| API Access | ||
| Priority Support |
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